Refund policy

Last updated: October 22, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, returned items must be in the same condition in which you received them: unworn or unused, with tags, and in their original packaging, or otherwise in accordance with the return instructions. If an item has been used, damaged, or handled excessively, we may reduce your refund amount.

Please contact us to ask about return options and how to start a return.

How to Start a Return

Whether a return or cancellation request is accepted depends on the terms above and your rights under applicable law.

Please contact us before returning an item.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you receive the wrong item.

Exceptions and Non-Returnable Items

Certain items may not be eligible for returns, as described in the return terms above or as indicated in the product listing, on our website, or in our physical store at the time of purchase.

If you have any questions about whether a particular item can be returned, please contact us.

Exchanges

Please contact us about exchange options before returning an item.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method, unless otherwise stated. Your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within a reasonable time after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply where goods are defective, not as described, not delivered within the required or agreed time frame, or otherwise do not comply with applicable law.

Contact Information

To request an order cancellation, start a return, check the status of a return, ask about an exchange, or report a damaged item, please contact us at official@sofiertop.com.