Shipping policy

Last updated: October 22, 2026

Thank you for shopping at Sofier. This policy explains how we ship orders, our shipping charges, and what to expect after making a purchase.

Order Processing

Unless otherwise stated on our website, orders are processed within 1 business day, excluding holidays.

Orders placed after noon, on weekends, or on holidays may begin processing on the next business day.

If tracking is supported by your shipping method, you will receive a confirmation email with tracking information as soon as your order ships.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates only, are not guaranteed, and are calculated from the date your order ships. Delivery times may be affected by carrier delays, weather, and other events beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available for certain orders, as displayed at checkout.

Order Tracking

Once your order ships, we will email you a confirmation with a tracking number and link, where applicable. Please note that tracking information may take some time to update after you receive it.

Shipping Destinations

We currently ship to the United States.

International orders may be subject to customs duties, import taxes, other charges, and customs-related delays. Any applicable charges collected at checkout will be displayed before you complete your purchase.

Address Accuracy

Please carefully check your shipping address at checkout. If you need to make a change, please contact us as soon as possible.

Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or delayed, please contact us. We will assist you in working with the carrier to resolve the issue.

Order Changes and Cancellations

Need to change or cancel an order? Please contact us as soon as possible. We may be able to accommodate changes before your order ships, but no changes can be made once it is in transit. For cancelled or delayed orders, where possible, we will issue refunds to the original payment method as soon as possible.

Questions?

Please contact our team at official@sofiertop.com.